August 2021 Private Duty Lunch Chat (Webinar)

Description

Topic: Customer Service and Professional Etiquette

Join HCAF Director of Private Duty Services Kristen Wheeler on Friday, August 6 at noon for an informative, informal online chat about a hot topic for private pay home care providers: customer service and professional etiquette.

This timely program, presented by Optimum RTS' John Dalton, is designed to give both managers and employees the tools necessary to both train and implement 5-star quality customer service in their professional lives.

This training will cover several proven ways to improve the overall customer service within your organization and additionally focus on etiquette when interacting with employees and management.

Attendees will learn:

• Who the client truly is
• Key interpersonal factors to consider prior to interaction
• The importance of the first impression
• Active listening
• Tips on conflict resolution
• The critical need for follow-through

Save Your Spot…Register Now!

Register online or call (850) 222-8967 to register by phone. HCAF members receive a discounted registration rate! To obtain the member discount, please log in to your profile before registering. Registration fees for this program are as follows:

• HCAF Private Duty & Combo Members: Free
• Certified & Associate Members: $15
• Prospective Members: $25

Please log in to the program at least 15 minutes prior to the start time. Additional logins will be charged an additional registration fee. By registering for this event, you are agreeing to our payments, cancellation, and substitution policies.

Sponsors Wanted! 🙏

HCAF offers a multitude of ways for home care industry vendors to promote products and services, including through educational program sponsorships. Gain additional exposure for your organization by sponsoring a program! Click here to learn about the benefits of sponsorship.

For more information, email Monica Smith, Deputy Director, at msmith@homecarefla.org.