The latest episode of HCAF’s Home Care Huddle podcast is live! This month, Welton Hong, Founder and CEO of Senior Care Marketing Max, unpacks why responding to criticism is essential for home health providers who want to build trust, elevate quality, and strengthen relationships with patients and caregivers.

Listeners will discover practical strategies to transform complaints into opportunities, foster transparency, and create a culture where all feedback — positive or negative — drives lasting improvement.

Tune in today, subscribe so you never miss an episode, and share this resource with your colleagues.