Kepro, the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for 29 states, including Florida, has recently announced its transition to Acentra Health. As a BFCC-QIO, Kepro/Acentra Health assists Medicare beneficiaries, along with their families and caregivers, in filing quality-of-care complaints and appeals related to issues such as hospital discharge and termination of skilled services. Additionally, they provide immediate advocacy services to promptly address medical concerns.

Throughout the rebranding process, all services, including case reviews, will continue seamlessly. While Medicare providers are encouraged to update beneficiary notices such as the Important Message from Medicare (IM) and the Notice of Medicare Non-Coverage (NOMNC) by replacing "Kepro" with "Acentra Health," notices with the QIO name "Kepro" will still be accepted and validated.

The transition to Acentra Health is expected to be completed by Fall 2024. For ongoing updates regarding the name change and its minimal impact on Medicare providers, stakeholders, and beneficiaries, please click here.